Job Description
FOH and Reservations Manager | Cederberg | Luxurious Retreat
We are seeking a dedicated FOH AND RESERVATIONS MANAGER to become part of the vibrant team at this tranquil retreat, nestled in the heart of the breathtaking Cederberg Mountains.
If you have a passion for delivering exceptional guest service, possess strong organizational skills, and thrive in a serene and natural environment, we would love to hear from you. This role is perfect for an individual who enjoys leading a team while ensuring guests have a seamless and memorable experience.
As ideal candidate you will have:
- Matric
- Certificate/diploma in Hospitality management/front of house operations
- At least 4 Years’ experience from Luxury Retreat or upmarket Lodge environment
- Prior experience in APEX for PMS and Pluspoint for POS systems, will be an advantage
- Fully bilingual in English and Afrikaans
- Must be able to work in a remote location
- Familiarity with international standards in hospitality and guest services will be an advantage
- Well-presented and professional demeanor
- Exceptional ability to handle guest queries, complaints and requests is critical
- Clear and effective communication with guests, staff and management
- Ability to manage, motivate, and train a team of front of house staff
- Ensuring accurate bookings, reservations and customer information is essential
- Ability to juggle various duties, especially during busy check-in/check-out periods
Key Responsibilities:
- Manage reception desk
- Operate switchboard – answer and transfer calls
- Take messages where required and pass messages on to the applicable recipient
- Provide customer support for call-in inquiries
- Provide information on activities/restaurant/sight-seeing
- Handle administrative inquiries
- Manage Petty cash
- Invoicing and shop sales
- Daily cash ups
- Liaise with walk in customers, suppliers and service providers
- Manage all bookings
- Ensure all guests have signed the online waiver prior to arrival.
- Welcome guests and provide introductory briefing
- Handle guest accounts/check-in & Check-out
- Manage the Curio shop including – purchases, sales, stock and pricing.
- Place orders for products when required.
- Help with restaurant as and when needed
- Provide admin assistance to management when required
- Manage filing of paperwork pertaining to petty cash, invoicing, deliveries, receipt of goods, stock inventory etc.
- Provide weekly feedback to General Manager
Salary Package
- R14 000
- Accommodation will be provided
- Meals included
- 3 weeks on, one week off rotation
Starting date: ASAP
To apply for the FOH and Reservations Manager | Cederberg | Luxurious Retreat, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.
We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.
Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! www.recruitforafrica.com
