Richard Muoka Nzaumi

1. Richard Nzaumi
2. +254718792643 |+966556532285 |  [email protected]

To the Hiring Manager.

8 November 2023

Dear Sir/Madam,

RE: APPLICATION FOR THE POSITION OF A FOOD AND BEVERAGE SERVICE ASSOCIATE.

I am writing to express my interest in the position of a Food and beverage service associate. I am a Food & Beverage Service Associate with over 16 years of experience in the hospitality industry. I hold an Advanced Diploma in Tourism and Hospitality Management, complemented by hospitality industry certifications and on-the-job learning experience. I am confident that am a perfect candidate for this position as it aligns well with my skills and background experience.

I have held similar roles in the past, and some of my key qualifications pertinent to this position include: overseeing the daily operations, managing schedules, and ensuring a smooth workflow; providing exceptional customer service, training and mentoring staff, and maintaining a positive dining experience; crafting and serving a wide range of beverages, managing inventory and stock levels, and upholding high standards of cleanliness and hygiene in the bar area. My extensive experience allows me to handle various aspects of the food and beverage service industry with efficiency and professionalism and I am thrilled to bring this experience and expertise to your organization.

Below are highlights of my accomplishments that demonstrate my extensive knowledge and technical expertise relevant to this position.

·        Received excellent guest comment cards and recognition as an outstanding outlet leader at Fairmont The Palm Hotel and Resorts, showcasing exceptional service, extensive menu and wine knowledge, and effective upselling skills.

·        Ensured food quality and achieve 100% customer satisfaction at Burger King – Kingdom of Saudi Arabia by regularly auditing menu items and monitoring food service performance.

·        Implemented a strategic reorganization of the bar area at BlackDiamond Martini Lounge, resulting in a remarkable 20% increase in overall operational efficiency.

With my extensive background in food and beverage services, along with my expertise in shift management, I am well-equipped to provide exceptional customer experiences and cultivate a positive team atmosphere. My dedication lies in guaranteeing the utmost satisfaction for both guests and staff. I am submitting this letter along with my enclosed resume as an introduction to my skills and background. I am eager to discuss this opportunity further and I am available for an interview at your earliest convenience. Please feel free to reach out to me with any questions or for any additional information you may require.

Yours Sincerely,

Richard Nzaumi