About Me
I started my career as a Manager in Training with Woolworths at the age of 21. Graduating 2yrs later through the Woolworths Training Academy I then spent 6 Years as a Junior / Departmental Manager across 3 stores, after which I was honoured to be taken to the company’s Number 1 Door, Sandton City.
I lead Clothing & Home Teams for 2 years achieving great milestones, and was then promoted to Senior Manager, and did the rounds of stores for a short while as I was once again requested to Head the Beauty Department & Customer Experience in Sandton, which was my last portfolio in the company. I lead a highly energetic, motivated & inspired team of 2 junior Managers, 2 Supervisors and 51 Staff, overseeing Responsible 23 High end International cosmetic brands EG: La Prairie, Chanel, Tom Ford, La Mer) My Beauty department, which contributed 14% to total stores brought in R50 000 000 per annum.
1) I have received 6 Awards during my career at Woolworths, including a CEO Award in 2018 – The highest Award to be given to any employee.
2) I was awarded a Merchant Program Award – A Selected few employees from each province once a year are nominated to attend this one week program.
3) Upskilled to Transformational Leader, who leads people by giving the team an Employee Experience with Care & Purpose, which Translates to an Authentic, Memorable Customer Experience. EX=CX=SALES
4) Original Creator & Starter of the official Woolworths SA Facebook page back in 2008 – Granted an Award by Head office – Was flown down to hand over the page to marketing.
5) Fully Trained & Signed off by the Woolworths Training Academy. I am signed off in the following areas:
*Personal Leadership
*Team Leadership
* Employee Relations
* Advanced Investigating & Chairing of Cases.
* Conflict Management
* Merchandising & Advanced Upselling
* Modern Employee Experience driven by Values & Purpose
* The Customer Journey & Authentic Customer Experience
* Facilitating & Engaging Meetings
* Training & Development
* Competency Based Recruitment
* Insights Discovery Values Based leadership 1 & 2.
* Store / Team Climate Creation
* 360 Constructive Feedback
* Human Resources Admin – Basic day to day Disciplinary & knowledge of labour law.
* Exit interviews
* Induction
* Employee Assistance Program
* OHASA
* Integrated Performance Reviews for Management & Staff.
*Succession Planning
* Career Development
* Shrinkage & Loss
*NCA , CPA, POPI
*Lets Talk (Daily / Weekly Game Plan Meeting Format
*Lets Talk Coaching (To coach other department lets talk.
* Managing the Working week
* Disability / Sensitization
* Refreshing of Company Values, vision, mission & purpose.
* Refreshing of Job Profiles.
* Talent Management
* Advanced Reading , Analysing , interpreting & Corrective action on reporting, Actual Sales, Targets to ensure in line with Store Budget, monthly Scorecard / KPI’s & Branch Profitability statement which all ties back to the business Scorecard & Strategy.
