About Me
I AM WORKING AS INTER AT INDEPENDENT DEVELOPMENT TRUST AS IT HELPDESK ADMINISTRATOR. MY DUTIES
· Scheduled staff and delivered training materials and information.
· Assisted with updating technical support best practices for use by team.
· Monitored problem management database and followed up with assigned personnel.
· Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
· Responded promptly to incoming sales leads and requests for technical support.
· Followed up with clients to verify optimal customer satisfaction following support engagement and process support actions and requests
· Activated accounts for clients interested in new services
