About Me
Dear Hiring Manager,
My name is Mbali Zwane I have previous work experience in the hospitality and events industries and have the competencies necessary to carry out the day-to-day responsibilities of the positions at hand. I feel I have the abilities essential to carry out the daily commitments of this role, having worked in 4- and 5-star hotels as well as an assistant event coordinator and promoter.
Skills and attributes include:
Having worked in hotels & an apartment room hotel, I was responsible for greeting guests, giving them a tour of the space, and answering their questions about the hotels and surrounding areas, as well as communicating with guests throughout their stay, responding to their messages, and ensuring that they had a comfortable and enjoyable experience. I’ve also been in charge of managing reservations, scheduling maintenance, and coordinating with cleaners and other service providers, all while keeping track of reservations, managing pricing and availability, and ensuring that the property and/or space is always available for guests.
Creating awareness and promoting events, products and services: At the Peninsula All-Suite Hotel, I was responsible for studying the minutiae of each scheduled event, generating awareness within the target audience, and upselling of the hotels products and services to guests and potential clients. The knowledge gained from this experience will be valuable as I will specialize in promoting hotel-related products and services and performing market research to discover trends and opportunities in the industry to promote business growth.
Knowledge of digital marketing platforms and tools: In my previous role as an events promoter, I was responsible for assisting in the creation of promotional materials and content for digital and traditional channels of communication. For instance, Instagram stories/reels, Twitter, TikTok, Email, SMS, and Facebook.
Understanding of hospitality trends and customer preferences: I have knowledge of hospitality trends and customer preferences as a result of personal research and conversations with senior role individuals in the hospitality industry. This knowledge can be useful in assisting in the development and implementation of sales and marketing strategies.
Communication and interpersonal skills: Having worked in both the hospitality and events industries, I have developed strong communication and interpersonal skills that are critical for engaging clients and developing positive relationships that drive business success. I’ve been able to communicate effectively and promptly with guests, managers, and coworkers by promptly responding to messages and inquiries, keeping visitors informed about check-in and check-out procedures, collaborating with other team members to ensure that everything runs smoothly, and communicating with guests throughout their stay, responding to their messages, and ensuring that they had a comfortable and enjoyable experience.
Based on my experience and skills in customer service, event planning and coordination, guest relations, administration, time and organization, experience as a hostess, social media marketing and customer engagement, and my talent for providing fast, friendly service delivery, I believe I am qualified for this role.
I am confident that I will thrive and become an important member of any team.
