About Me
My name is Lwam Gxalaba, and I have extension experience as a concierge/ hostess. My skills in relationship building, time management, planning and customer support could aid me greatly in fulfilling duties in same future positions . In addition, due to my passion for helping seniors, I believe I’m an excellent candidate for these position.
As a concierge for Havanna, I greeted clients for check-in, made bookings and called clients when they were late for an appointment. I also communicated with the kitchen stuff to coordinate clients services, building a reputation for my friendliness and professionalism. In addition to my practical concierge experience, I also ran the restaurants floor so to keep a professional environment for patrons.
I’ve also developed excellent customer service and organizational skills in other previous occupations. As an administrative assistant/ front desk receptionist at Calton Hair Academy, an International hair academy, I greeted patients, directed them to waiting area, booking appointments for stylists, making follow ups with clients for their appointment, organized office supplies. I also conducted filing and scheduling for 15 staff members, answered an average of 30 calls per day, took and delivered messages and performed other clerical duties. In my time as a receptionist at Calton Hair Academy, I provided customer service for over 100 customers per day, earning our salon over seven positive reviews.
