Shaikh Mohammed Jabed Iqbal
About Me
Mobile: + 91-9922946448/8910492411
Email: [email protected]
Skype: jabediqbal007
Seeking Assignment Executive Housekeeper/ Sr. Director / Director- Facilities & Administration
PROFESSIONAL SNAPSHOT
F A Hands-on Professional with 29 years of core skill set in Hospitality & Client Mgt, Facilities & Infrastructure, Crisis Mgt, Real Estate, Administration, Housekeeping Operations and Management, Employee Transportation, Procurement, Revenue Management, Business Development, P&L, EHS of reputed Facility Management Company, 5-star deluxe hotels, resorts, and luxury cruise liner in India, Middle East and UK.
F Possesses knowledge of Developing policies, standard operational procedures (SOP), USPH (United States Public Health), Vendor Development and handling of Outsourced Manpower.
Career Highlights ;
1.Worked as Director – Facilities Management & Work Dynamics with JLL India based at Bangalore from February 2020 until November 2021 and leading Facility and Real Estate Operations of multiple Accounts and custodian of achieving annual budget and P&L.
Was taking care of Hospitality IFM, Administration and P&L of 4 million sq. feet area of below organizations spread across PAN INDIA.
(INFOSYS Campuses across India, CITRIX Systems and Research Lab. sites in Bangalore/Mumbai/ Delhi, FIREEYE CYBER SECURITY sites in Bangalore/ Pune and HUAWEI DATA CENTRE/ WESTERN DIGITAL (4 sites) in Bangalore.
Business Skills: General Management /Operations –
F Taking care of Facility Operations (Housekeeping, Front Desk, Food & Beverage Management, Horticulture, Employee Transportation, Minor Repair and Maintenance, Civil and Electro-Mechanical services}
F Responsible for presentation of MMR / QBR to the Client and finalization of KPI Score.
F Responsible for timely submission of invoices and Cash Collection.
F Crisis Management & Business Continuity Planning.
F Implementations of Best Practices across all Accounts.
F Upskilling of Site team.
F Customer Relationship Management.
F Business Development/ Sales and Marketing.
F Managing Environment Health and Safety.
F Promotion and Implementation of Sustainability drive
F Providing highest standard of Service as per SLA.
F Team Building, Motivation, Employee Engagement and controlling Attrition.
F Profit and Loss accountability and Top line revenue growth
F Strategic planning and implementation
F Budget & budgetary control
F Maintaining 100% Statutory compliance.
F Managing IR Issues.
2.Worked with ISS Facility Services Asst. General Manager and Region Head for East ( based at Kolkata) and North ( based at Gurgaon) from Jan 2017 until July 2019
Also worked as Real Estate and Integrated Facility Operations Pan India Head for Siemens India under ISS Facility Services based at Bangalore from 1st Aug 2019 until 20th Feb 2020
Important Business Accounts Managed as East Region Head based at Kolkata –
PWC Offices Pan India, KPMG Offices/ RIL JIO Offices/ Standard Chartered Bank Branches/ Ori flame Outlet and Warehouse in East Region, BNP Paribas Bank Kolkata, Concentrix, Sun Pharma Plant in Guwahati, Aditya Birla Mahan Aluminium- HINDALCO Plant in Bargawan, MP (Mechanized Floor Cleaning).
Important Business Accounts Managed as North Region Head Based at Gurgaon-
Boston Consultancy Group Offices Pan India. All North Region Branches of Standard Chartered Bank, BNP Paribas Bank, Entire KPMG /RIL JIO Offices/ Warehouses in North Region. SGS corporate Offices/ Labs in Gurgaon & Manesar, Lonza Capsugel pharma plant in Manesar, Myntra 2 no. Warehouses in Bilaspur- Yamuna Nagar, BorgWarner Emissions System Plant in Manesar, Knorr Bremse Plant in Palwal (Faridabad), Rockman Industries Limited and FL Smidth Plant in Bawal in Haryana.
Job Profile-
F Pan India Operational and Administration Head for Integrated Facility Management (Soft and Hard, Electro-mechanical), SLA & KPI Management, Housekeeping, F&B Management, Front Office & Security Management, Reducing DSO, P&L, Vendor Development and Management, Customer Relationship Management, Statutory Compliance, IR Issues, Business Development, and transition and mobilization of new Sites in Pan India.
Also managed multiple Company owned Guest Houses in different parts of India.
Mahindra and Mahindra 3 no. – Kolkata
Larsen &Toubro 1 no. – Kolkata
Adani 1 no. – Godda, Jharkhand
Reliance Rosa Power plant 1 no. – Shahjahanpur, UP.
3.Worked with Sterling Holiday Resorts as Cluster Housekeeper – East, from 8th June 2016 until 31st December 2016.
Responsible for Housekeeping/ Laundry Operations and Management, Brand Standard, Implementations of Best Practices, EHS, Regional MIS Report, Administrations and P&L management of three Resorts in Eastern region.
A). Khush Alaya- Darjeeling, West Bengal.
B). Delisso Abode- Gangtok, Sikkim.
C). Golden Sands- Puri, Odisha.
4.Worked with Aamby Valley City – Sahara India Pariwar(450 guest rooms spread over 10,600 acres area) as Executive Housekeeper from October 2011 till 29th May 2016
Aamby Valley City is certified ISO 14001 and OHSAS 18001 organization.
A 5-star super deluxe private city with thousands of Villas and bungalows, 450 guest accommodations (in 8 clusters), International School and Hospital spread over 10,600 acres (128 km motor able wide Roads) area. There are spread out 11 Restaurants and Bars,4 Banquet halls (The biggest one “Auditorium” is 45,000 sq. feet), shopping complex, 5 Convention Halls 20 huge outdoor wedding or party venue, private airport, food courts,18 hole flood lit Golf course and apart from many adventures/ recreational facilities, jungle safari, multimedia water fountain etc.
Was leading a team of 292 members
Job profile:
Housekeeping/ Laundry Operations and Management
Preparing annual budgets, Laundry Sales forecasts and Capital Expenditures Report.
Guest / Customer Relations Management
Man Management
Managing Environment Health and Safety
Revenue Optimization-
5.Worked as Executive Housekeeper with Taj Sheba Hotel, SANA’A, REPUBLIC OF YEMEN (Currently named Sheba Hotel) from 1st Dec 2007 till May 2011.
Sheba hotel was managed by “Taj Group of Hotels” for 27 years and was the first international property of Taj.
A 5-star business hotel with 187 guest rooms, located in the heart of the Sana’a with 2 restaurants, 1 pastry shop, 3 banquet halls and 2 board rooms, and renowned outdoor catering facility.
SIGNIFICANT ACHIEVEMENTS IN SHEBA HOTEL;
Modified and re-designed uniform for all the staff.
Upgraded the flower decoration and landscaping of the hotel.
Reduced departmental pay role cost by replacing expatriate staff and recruiting and developing local manpower.
6.Worked as Executive Housekeeper with GOA MARRIOTT RESORT, (188 Rooms 5-Star Deluxe Resort), INDIA, from Dec 2006 till Nov 2007 (1 Year)
SIGNIFICANT ACHIEVEMENTS IN GOA MARRIOTT RESORT;
In 2007 Marriott International Brand Standard Audit Housekeeping Department scored 86%, the highest score since the opening of the property in 1999.
7.Worked as Housekeeping Manager (Executive Housekeeper) with HYATT REGENCY KOLKATA, INDIA, (5 star deluxe hotel with 235 guest rooms), from Jan 2003 till Oct 2006.
Growth Path;
Jan’03-Feb’05 Asst. Housekeeping Manager
Mar’05-Sep’06 Housekeeping Manager (Executive Housekeeper)
SIGNIFICANT ACHIEVEMENTS IN HYATT REGENCY KOLKATA;
Overseeing hotel’s pre-opening project work as Asst. Housekeeping Manager
8. Worked as Linen Keeper (Asst. Laundry Master) with P & O CRUISES (U.K) Ltd. from Oct ‘99 – September ‘02 (3 years)
KEY RESULT AREAS;
Managing linen and uniform operations of Ship m.v. Arcadia (a 76000-ton luxury cruise liner carrying 1700 passengers and 675 crew members with capacity of 1300 cabins);.Worked for USPH(United States Public Health) hygiene inspection. Also worked as 1st Storekeeper- Inventory for 3 months on deputation vacancy.
SIGNIFICANT ACHIEVEMENTS IN SHIP MV ARCADIA;
Streamlining Uniform and Linen distribution SOP and maintaining the linen and uniform cost quite below the budget and saving remarkable departmental cost.
Worked in Ship’s Renovation Project (Refit Stage) in Southampton Dry Dock
9.Worked as Housekeeping Supervisor with JEBEL ALI GOLF RESORT & SPA, DUBAI, From Nov 1997- October 1999 (2 years)
Dubai’s the award-winning 400 rooms 5 Star deluxe resort, Jebel Ali Golf Resort & Spa, surrounded by 128 acres of stunning natural features, is a member of ‘the Leading Hotels of the World’
SIGNIFICANT ACHIEVEMENTS IN JEBEL ALI GOLF RESORT & SPA;
Worked for Pre-opening Project Stage for the 120 super deluxe rooms of Hotel’s extension “The Palm Tree Court”
Experienced and successfully handled the HK operations of the L.H.W. worldwide General Manager’s meet in Dubai in the year 1999.
IMPORTANT TRAININGS AND WORKSHOPS ATTENDED
-Certificate course- Management Development Program (MDP) on Personal Growth and Effectiveness Lab from Xavier Labour Relation Institute (XLRI) Jamshedpur, India.
-Certified Departmental Skills Trainer by Hyatt International.
– Successfully completed Service Excellence Modules (Part 1,2,3 & 4) of Hyatt International.
– Successfully completed Leadership Series Modules (Part 1,2,3 & 4) of Hyatt International.
– Development of Supervisory Skills from Productivity Council of West Bengal, Kolkata, India.
– Successfully completed Foundation of Leadership Workshop by Marriott International.
– Successfully completed Marriott International’s Ecolab Cleanliness Certification Course.
– Basic Food Hygiene Course from CIEH, London.
– Successfully completed Fire Fighting and Fire Safety (3 days course) from Naval Maritime Academy, Mumbai.
– Successfully completed Elementary First Aid (2 days course) from Naval Maritime Academy, Mumbai
ACADEMIC CREDENTIALS
Graduated (10+2+3) with Zoology Honours, Chemistry, Botany and English from City College Kolkata, India, under Calcutta University in 1990.
F Post Graduate Diploma in Accommodation Operation and Management from Institute of Hotel Management and Catering Technology (IHM) Kolkata under National council for Hotel Management, New Delhi in 1992.
IT CREDENTIALS
Well versed with Ms-Office, Lotus Notes, Outlook Express, Fidelio, Novel, Opera, IDS, MMS and SCALA (Stock Management System).
PERSONAL VITAE
Date of Birth : 6thSeptember 1970
Nationality : Indian
Permanent Address : Debomita Apartment, 8/7 Chinar Park, 3rd Floor, Kolkata- 700157,
Present Address : Flat – 207, North Wing, Anisha Stoneyards Apt, L. B. Shastri Nagar, HAL-Post, Bangalore-560017
Languages Known : English, Hindi and Bengali.
Marital Status : Married
Personal Interests : Music and Travelling
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