Antony Muiruri Wanjiru
About Me
Dedicated Group Reservations Associate offering more than 5 years in the hospitality industry as well as in-depth knowledge of hotel front office operations. Consistently delivering first-rate service and fostering positive relationships with guests to promote customer satisfaction and loyalty.
Adaptable as a Hotel Front Desk, Night Auditor or IT Technician with proficiency in Networking, Computer Hardware & Software Installation.
A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests.
Hands-on experience using:
❖ Hotel PMS: Fidelio & Micros, Opera, IDS Next (FX Front Office), eZee PMS.
❖ Hotel CRS, CRM & channel Manager: FX Reservations, SynXis, Bookingwhizz, Staah &Travelport.
❖ Managing OTA’s: Booking.com, Expedia, Airbnb, Hotelbeds and responding to direct emails from corporates & travel agents.
