Amaladoss

 

 

 

 

 

 

 

CONTACT ME AT

 

[email protected]

[email protected]

0966-566183235

0966-561878229
SOFT SKILLS

 

 

 

HARD SKILLS

 

 

 

 

 

 

COMPUTER SKILLS

·         Good knowledge in Opera PMS Standard package for Microsoft

operating system

·         Microsoft Office

Word, Excel, Power Point

 

 

 

 

 

EDUCATION

 

State Institute of Hotel Management & Catering Technology, Thuvakkudi, Tamil Nadu, India,

Front office Housekeeping and Book keeping (First class) 2003 to 2004.

 

PERSONAL DETAILS

 

·         Date of Birth: 21/12/1985

·         Languages Known: Tamil, English, Arabic, Hindi, Telugu, and Malayalam

·         Nationality: Indian

·         Passport: M 3966202

·         Place of Issue: Doha

·         Date of Issue:31/01/2015

·         Date of Expiry: 30/01/2025

·         Address: Tamil Nadu, India

 

 

 

 

TRAINING & SEMINARS

·         Successfully completed Fire and Safety Procedures.

·         First Aid training.

·         Blood Borne Pathogen Training

·         Chemical Training from Johnson Diversity & Ecolab.

·         Service Culture Training Program-2008.

·         Customer Service Workshop-2009.

·         Emotional Connection with Customers-2010.

·         Great Customer Service Training-2011.

·         Work Stress & Time Management Training-2012.

·         People Management Training-2013.

·         Stress Management Training-2015.

·         On Job Skills Training (Train the Trainer) – 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AMALADOSS. M

 

HOUSE KEEPING MANAGER

PROFILE SUMMARY

An accomplished and highly motivated Housekeeping Manager with over 17 years of experience in 5 stars Hospitality Industry. An established record of decision-making and experience in all phases of management systems, personnel management, guest services and overall support functions/facilities. Particularly strong in attaining organizational goals, cost control, training of employees and quality initiatives.

 

Key Strengths:

Leadership and Supervision: Successfully led and supervised housekeeping teams, fostering a positive work environment and ensuring optimal productivity.

Quality Assurance: Implemented and enforced stringent cleanliness standards, conducting regular inspections to guarantee the readiness of rooms for guest check-in.

Operational Efficiency: Streamlined communication processes, enhancing the reporting of room status and immediate needs, resulting in increased efficiency.

Task Delegation: Skillfully assigned tasks to team members, including Floor Housemen, and generated work orders as necessary to address operational requirements.

Resource Management: Demonstrated proficiency in managing inventory and supplies, ensuring adequate stock levels and minimizing shortages.

Guest Satisfaction: Proven ability to respond promptly to guest requests and concerns, contributing to a positive guest experience and high satisfaction rates.

Maintenance Oversight: Identified and addressed maintenance issues, ensuring the proper functioning of facilities and equipment to uphold a well-maintained environment.

 

WORK EXPERIENCE

Mar’ 2022 To Present:Al Hamra Palace Hotel By Warwick, Riyadh, Saudi Arabia as Housekeeping Manager

Key Result Areas:

·         Lead and motivate a housekeeping team to maintain high cleanliness standards.

·         Provide effective training and mentorship to ensure optimal performance.

·         Implement and uphold strict quality control measures for cleanliness and sanitation.

·         Conduct regular inspections to meet or exceed established benchmarks.

·         Develop and implement efficient housekeeping procedures and policies.

·         Coordinate with other departments for seamless facility management.

·         Manage inventory of cleaning supplies and equipment.

·         Develop and oversee budgets, optimizing resource allocation.

·         Collaborate with front office to address guest concerns promptly.

·         Enhance overall guest experience through impeccable housekeeping.

·         Conduct regular training on safety protocols and cleaning techniques.

·         Ensure compliance with health and safety regulations.

·         Generate and analyze reports on key performance indicators.

·         Present reports to senior management on housekeeping operations.

 

Jul’19 To Jul’20: Al Sawadi Beach Resort & Spa, Muscat, Oman as Housekeeping Manager + Camp Boss

Key Result Areas:

·         Lead and supervised housekeeping staff, ensuring efficient workflow and maintaining high-quality service.

·         Conducted training programs for new hires and provided ongoing training for existing staff to uphold and enhance service standards.

·         Managed and controlled housekeeping supplies, equipment, and camp inventory.

·         Implemented cost-effective measures to reduce waste and control expenses.

·         Implemented and enforced strict cleanliness and hygiene standards in both accommodation and camp facilities.

·         Conducted regular inspections to ensure rooms and common areas met or exceeded established cleanliness benchmarks.

·         Responded promptly and effectively to guest and resident complaints or requests, ensuring a positive experience.

·         Monitored guest and resident feedback and implemented improvements to enhance overall satisfaction.

·         Liaised with external vendors, contractors, and relevant authorities as needed.

·         Maintained clear communication channels with all camp residents, guests, and staff.

 

Mar’14 To Nov’18: Radisson Blu Hotel, Doha, Qataras Senior Housekeeping supervisor

Key Result Areas:

·         Secured working sheets for the assigned floors each day.

·         Inspected all vacant rooms not sold the previous night, ensuring they were prepared for guest occupancy. Undertook room tidying when necessary, and delegated extensive cleaning tasks to Section Housekeepers, notifying the Linen Room Supervisor of such assignments. Reported any discrepancies to the Linen Room.

·         Reported all check-outs and pertinent information, such as ASAP rooms or early makeups, to Section Housekeepers.

·         Conducted rounds of the entire assigned area, diligently checking for spots on carpets or walls.

·         Checked for and addressed burned-out lights, and ensured the proper functioning of ice machine areas.

·         Assigned tasks to Floor Houseman and generated work orders as needed.

·         Checked linen rooms for supplies and shortages, conducting inspections for cleanliness.

·         Inspected rooms completed by Section Housekeepers to ensure proper cleaning and readiness for guest occupancy.

·         Completed inspection reports for two ready rooms for each Housekeeper and submitted them to Housekeeping Assistant Managers at the end of each shift.

 

PRIOR WORK EXPERIENCE

Sep’08 To Jan’14: | Le Meriden Al Aqah Beach Resort, Fujairah U.A.Eas Housekeeping Supervisor + coordinator

Jan’05 To Nov’06 &May’07 To Sep’08 | The Park Hotel Chennai, Tamilnadu, India as Senior Room Attendant

May’04 To Jan’05: | Hotel Singaar International Kanyakumari, Tamilnadu, India as Front office Assistant

PROFESSIONAL ACHIEVEMENTS

·         Towel Animal Competition Winner-2010.

·         Bed Making Competition Winner-2010.

·         Nominated for the Best Employee for the month of February 2011.

·         Nominated for the Best Employee for the month of March 2013.

·         Special Appreciation Letter Received from the Human resource manager from Le Meriden Al Aqah, Beach Resort for the hard work and efforts contributed to the Hotel.

·         Special Appreciation Letter Received from the Executive Housekeeper from Le Meridien Al Aqah, Beach Resort for uniform cost and categorization.

·         Appreciation Letter from the Training Consultant for Towel Animal.

·         Task force in Soft Opening hotel St.Regis Abu Dhabi.