About Me
In my career spanning over a decade and half, I have managed the end-to-end retail business of various retail concepts and store formats spread across a large geographical region in India and Gulf. I have managed the entire gamut of retail operations covering almost all categories and domains.
Managing the P&L, Budgeting & Financial reporting, Stock & Inventory Management, Business development (retail expansion), Managing internal and external stakeholder relations, Vendors / Suppliers management and negotiations, Implementing business strategies in line with the organization’s Vison & Mission and Customer insights, Optimum space utilization, Market research, World class customer service, Managing and developing teams were some of my main KRAs.
Throughout my career, I always paid emphasis on Quality and World class Customer Service. I believed that this will improve customer loyalty and increase repeat orders. I also emphasised on Staff Training & Development as this results in better Clarity of roles and increase Efficiency, Staff Loyalty, Reduced Attrition and more accountability.
A few of my past accomplishments include:
· A retail professional with over a decade of experience in managing the P&L and end-to-end retail operations of large retail chains.
· Ensured profitable EBITDA store wise and have turned around loss making stores to profitable stores.
· Introduced new categories based on customer insights and requirement.
· Instrumental in retail expansion across a large geographical region.
· Recruited, managed and lead large multi-cultural teams across wide geographical regions.
· Developed and implemented SOPs and stabilized operations across the retail chain.
· Reduced shrinkage from 5% to below 1% through proper stock & inventory management, increasing accountability and perpetual inventory process.
· Reduced attrition by 30 – 40%.
· Increased Top-line by increasing the ABV and customer footfall by improving Quality, Reducing product gaps (increasing availability), Excellent customer service, good & effective VM and cross merchandising.
· Liaised with internal & external stake holders to ensure smooth functioning.
