[email protected]

Personal Information

Name &Surname Tshepo Motini

Identity Number 7805175381081
Nationality South African

Home Language Northern Sotho
Other Languages
Speak, read and write excellent English, S. Sotho, N. Sotho and Tswana
Speak, read and write fairly good Afrikaans, Zulu and Xhosa

Home Address 1 Boles Ave, Hamburg, Roodepoort

Contact 0720738323/0726826241

Email [email protected]

Tertiary education Helderberg College (Affiliated with Andrews University)

Diploma Completed, 2001 Public Relations 3yrs Diploma
Diploma Completed, 2001 Marketing Management 3yrs diploma

Certificate Institute of Training and Education in SA
Certificate Completed 1996 Business Communication 1yr certificate
Certificate Softline VIP
Certificate Completed, 2008 VIP Payroll Premier Certificate
Sage Payroll and HR Solutions
Certificate Completed, 2012 HR Premier Certificate
Certificate Managed Integrity Evaluation
Certificate Completed, 2012 MIE Background Screening

High School Johannesburg Tutorial College
Highest Standard Passed Standard Ten (Matric) 1996

Computer Skills Proven Areas of Knowledge
Msword Team leader and Team player: Effective Management
Excel Planning, organizing and coordinating skills
Powerpoint Customer relationship and Liaison skills
Quantum Good written and communication skills
Eastman Information Technology and Data Capturing
VIP Payroll Premier system Research and Implementation
VIP HR Premier System Training and Development
D-Bit Payroll system Supervising and Personnel Management
MIE Background Screening Expect administrator and high clerical skills
Biometrics Security system Problem shooter and problem-solving skills
Email and Internet Ability to work in pressurised environment

Employment History

Olico Call PTY Ltd: HR Officer 03/01/2022 to date
• Performance Management
• Drafting and implementing the PM review policy, process and procedure
• Assisting team leaders with carrying out PM’s on regular basis and making sure they are fair and just.
• Recruitment and selection
• Job advertising, CV screening
• Assessments (Computer and Role plays), Background checks
• Interviewing, Bulk recruitment for call center agents
• Onboarding and Off boarding of staff
• Induction, Exit interviews
• Loading new employees on the systems and Simplepay
• Terminating employees and doing exit interviews
• Management of Employment contracts ( Training agreements, FTC;s and Perm Contracts.)
• UIF documents ( Maternity etc)
• Personal well being
• Organising wellness day, Coordinating sports activities
• Assisting with Emotional well being
• Recognition and rewards
• Organising, coordinating and executing awards ceremonies
• Tracking daily incentives reports, Reconciling incentives spreadsheet
• Payroll
• Handling pay queries
• Calculating unpaid leave
• Issuing payslips
• Employment confirmations
• Leave management
• Making sure all leave is captured on the systems
• Assisting with leave slots
• Tracking absenteeism patterns
• Verification of sick notes
• Training employees on leave system
• Learning and development
• Training of new call center agents
• Succession planning
• Labour Relations
• Disciplinary Hearing management
• Employee labour relations management
• Handling and representing company at CCMA (Conciliation and Arbitration
• HR officer for 130 staff members

Merchants SA: HR consultant: 04/07/2018 to 30 August 2021
• Selection and Recruitment (Call Centre Agent, Team leaders and Ops Managers full cycle)
• Liaising with Operational team regarding the wellbeing of employees and all HR related matters/issues
• Payroll Submissions and Incentives management
• Administrative management capturing (COIDA cases and COVID 19 tracker)
• Management of payroll queries, issues and or concerns
• Timesheet weekly Management
• Performance Management
• Policies, processes, procedures custodian and management
• Coaching and Motivation of employees
• Onboarding and terminations
• IR Management (CCMA cases, warnings, and disciplinary hearings) including Grievances
• Training and Development including succession planning
• HR Management (personal records etc management on Workday/Knowhow system)
• Employee wellness/ Wellbeing management including Grievances management
• Leave management (VIP and ESS)
• Reporting on weekly, monthly, and quarterly HR related reports
• Internal and External relationship management of stakeholders
• Point of contact Query management
• Supporting +/-336 Agents, 26 Team leaders, 4 Operations Managers and 1 Head of Department.
Reason for Leaving:Resigned

Motseng Investment Holdings: HR Generalist 22/06/2017 to 29/06/2018
• Assist and provide support with all internal and external HR related matters
• HR Office Management and overall company office management.
• Participate in the development of Company/HR policies and procedures and implement accordingly
• Propose strategies to motivate employees and enhance employee engagement
• Investigate HR and employee relation issues and resolve any grievances that may arise
• Oversee the performance management process and assist in the development of KPI’s.
• Train Managers on conducting performance appraisals
• Liaising with Security and maintenance regarding office management.
• Management of employee relationships
• Employee wellness program management
• Provide input into the practical roll out and implementation of various HR projects
• EE committee formation
• HR events management and projects management
• Represent the Company in Disciplinary enquiries
• Issue warning letters and notice of hearings
• Company representation at the CCMA
• Performance Management
• Recruitment and selection
• Payroll administration
Reason for leaving: Contract position

Lionshare Management Services: HR Consulting: 02/07/2016 to 31/12/2016
• Coaching and Motivation of staff (The Reef Hotel)
• Setting up of HR Office
• Recruitment and Selection
• Performance Management
• IR Relations
• Liaising with all employees to ensure compliance with all Company policies
• Job profiles and Job gradings
• HR Management
• Induction/ Onboarding and terminations
Reason for leaving: Contract ended

Emergence Growth: HR Practitioner 01/02/2016 to 30/06/2016
• First point of contact for all HR-related queries
• Tender documents preparation
• Administer HR-related documentation, such as contracts of employment
• HR Consulting for Nurcha
• HR administration and Management
• Record attendance and checking attendance register
• Assisting with day to day operations of the HR functions and duties
• Providing clerical and administrative support to Human Resources Specialists
• Looking after day to day office activities
• Compiling and updating employee records
Reason for leaving: Resigned
South African Nursing Council: HR Practitioner/Consultant 01/05/2015 to 30/11/2015
• Administration of all employee benefits etc. Leave, Provident Fund, etc.
• Consolidation of monthly payroll input e.g. overtime, timesheets, leave, new employees, terminations etc.
• ESS manager and administrator
• Employee Self Service Administration (linked to VIP)
• Capturing of new employees and terminations on VIP
• Administration of training requests and compiling monthly reports
• Administration of all Employee Assistance Programme interventions
• Deal with all daily HR related enquiries
• Establish and maintain an effective HR Filing system
• Supervise and schedule activities for HR Administration Clerk
• Developing effective relationships with all stakeholders in the area of responsibility.
• Processing and administering financial related transactions for area of responsibility.
• Providing general transactional human resources administrative support to the HR Operations team.
• Providing an administrative support function for the HR processes.
• Providing guidance to managers to ensure compliance with all Company policies
• Providing a personal assistant service to support the HR Head and/or Consultant
• Maintaining a consistent service delivery to our internal and external clients.
• Assisting with the on-boarding process
• Provide administrative support to HR Committees
• Coordinating company events and wellness day programmes
Reason for leaving: Project ended (6 months HR projects)

NBC Employee Benefits. HR Administrator 2012/01/02 On Going fixed term contract. 2013/03/29
• VIP System Management and Administration for Human Resource department
• ESS leave management, administration super user
• HR Premier Administrator (Performance management, employee management and Job Management)
• Company policies administration (Implementation and adherence coordinator)
• Senior Administrator for Job, Employee and Performance management on HR Premier
• New employee administration and terminations administration
• Typing of LOA’s, written warnings and ad hoc letters
• Information and data consolidation as per HR manager request
• Induction of new employees (one day full event) Onboarding administration
• HR related events management and projects management
• Recruitment and Selection administration (advertising, CV screening, interviews, ITC and criminal checks)
• Liaison with recruitment Agency’s concerning available post and placements
• Third Party payments (Garnishees, administrations and maintenance)
• HR Budget and HR Invoices administration: responsible for payments and costs
• Payroll Assistance (salary queries, benefits queries and unpaid leave queries)
• Contract/fixed term employees administration
• Providing overall support to managers and staff
• Demo pay slip preparation, payslips printing and distribution
• Medical aid administration for discovery and Bonitas
• Provident fund administration (withdrawals and new intake
• Employee file management and updating.
• HR related and payroll queries (telephonically, emailed, faxed or posted)
• Long service awards, Birthdays, and staff notifications administration.
• Payroll and HR filing management and administration
• Ad Hoc Duties
Reason for leaving. Contract ended.

Maitiso A Bagolo N.G.O. Admin Manager/ Office Manager: Volunteer 2011 to date.
• Compilation of OVC’s care givers reports, files and records (30 care givers)
• Conducting investigations to cases of misconduct and grievances
• Submitting reports and statistics to Dept. of Social Development
• Administration of implementation of Organisational projects/programs
• Administration of procedures, planning and organizing of organizations projects/programs
• Monitoring the expenditure of the organization projects/programs
• Identifying capacity building activities for the organization
• Data capturing, filing and administration of information, records and reports
• Drafting and management of all admin documents and correspondence
• Management of office equipment and projects/programs
• Payroll and stipend administration and management
• HR and personnel administration for the organization
Reason for Leaving: Volunteer

Okeeffe & Swartz Consultants. 2007- 2011 HR Admin/ Assistant Payroll Manager: Permanent.
• Handling of salaries, bonuses and incentives queries on daily basis
• Compiling weekly reports based on performances for sales managers
• Leave Maintenance as per company policy and calculation of unpaid leave
• Administration of Medical Aid and Provident Fund
• Salary input for outbound call centre consultants and pro rata
• Liaising with HR department concerning new and terminated employee information on VIP
• Liaising with Senior Sales Manager and Sales Managers concerning salaries
• Printing and distribution of pay slips or any other finance related correspondence
• Administration of monthly incentives payments to allocated sales team/ call centre head
• Manager and trainer, Employee Self Service System (ESS)
• Senior Data Capturer for Hr department and Finance department on VIP.
• Compilation of Policies and procedures as per Company policy
• Filing and any other Ad hoc duties in finance department
• Planning, organizing and coordinating of inductions, assessments and interviews
• Maintaining of consultants, support staff and senior management records, files and data.
• Capturing and updating employee information on VIP system
• Assisting in HR Projects and events
• Handling staff HR related queries (salaries, leave and employee benefits)
Reason for Leaving: Resigned 2011/09/30

Men’s Clinic International: Sandton Clinic Supervisor Jan 2005 to February 2007
• Supervising/ in-charge of 4 clinic staff members, 6 inbound consultants and 2 Doctors
• Liaison with National Operations Manager concerning the wellbeing of the clinic
• Liaison with Head Office in all administration issues and management
• Liaison with the Regional Manager on daily basis concerning the operation of the clinic
• Employee wellness and workforce planning for the clinic
• Assisting in drawing up, finalizing and budget maintenance on monthly basis
• Compiling weekly statistics and monthly reports on clinic operation
• Assistance Clinic manager, responsible for authorization/verification in his absence
• Supervising and management of support staff and support systems
• Handling of Human Resource or Industrial Relations issues or hearings
• Health and safety management
• IR Administration (verbal warnings, warning forms, suspension forms, and DC hearings)
• Front desk/reception, banking and invoicing responsibilities on daily basis
• Sales of medication and inbound call centre supervisor for daily targets
• Coordinating marketing events, public relations events and clinic social activities
• Maintaining Doctor’s schedule monthly and daily appointments
• Responsible for the wellness, operation and maintenance of clinic equipment and staff
• Attending to Patients queries and emergencies telephonically, faxed, emailed or posted
• Maintaining patient’s history, profile and data base on daily basis (highly confidential)
• Petty cash handling and balancing
• General administration and clinic duties
Reason for leaving: Resigned

Fedsure Life: Employee Benefits Administrator. 2002-2004
• Processing of Retirements claims and termination of withdrawals
• Verification of Claims processed and submitted by clerks
• Second in charge (2IC) for the team
• Contributions update, reconciliation and maintenance
• Applying for tax, tax reconciliation and termination
• Distribution of files and documents for processing
• Loading and updating of membership data/ information on daily basis
• Data capturing, client’s monthly statements and data maintenance
• Liaise with clients and Team leader on daily basis regarding claims progress
• Liaising with other departments concerning claims progress and finalization
• Attending to member queries telephonically, faxed, mailed, e mailed or face to face
• Client liaison
• General Administration duties
Reason for leaving department relocated to Pretoria

References

Miss Mantu Dlamini HR Manager Miss Didi Ndlovu: HR Manager
S.A Nursing Council NBC Holdings
Cellphone 0834960735 0832623530

Mrs Liezel Allen Payroll Manager Mr Puven Pillay: Regional Manager
Okeeffe and Swartz Consultants Mens Clinic International
011 777 6000 011 333 1173/ 0715890817