Naeem Javed

NAEEM JAVED

Nationality: -Pakistani Location:-Dubai
Contact: – +971-561265948 +92 343 5814695
Email: – [email protected]
Summery:-
An energetic Executive Housekeeper professional with 15+ years of experience in the hospitality industry. I
have extensive experience with event planning, multitasking, and working under pressure. My years of
experience have taught me how to motivate and manage people effectively.
Educational Background:-
• Level 6 Diploma, (= degree) in Hotel Management, UK College of Arts & Technology, Manchester,
UK.
2010-2012
• Level 5 Diploma in Tourism and Hospitality Management, UK College of Arts & Technology,
Manchester, UK. 2008-2010
• Certificate in HSE, UK College of Arts & Technology, Manchester, UK.2007
• HSSC (Humanities), BISE, Rawalpindi, Pakistan.1994
• SSC (Humanities), BISE, Rawalpindi, Pakistan.1990
Experience:-
Grand Excelsior Hotel 4* Bur, Dubai Jul 2016 – Till to Date
Currently Working as Executive Housekeeper
• Determined appropriate work assignments for all housekeeping staff.
• Ensured compliance to company standards for all properties.
• Monitored productivity of all activities and recommended improvements.
• Managed a 282-room hotel of all cleanliness of rooms and public areas, and meeting space – a
staff of up to 60 employees.
• Maintained records of all cleaning supplies and equipment.
• Inspected all guest rooms on regular basis and perform preventative maintenance.
• Provided training to departmental personnel and evaluated activities.
• Assisted housekeeping and laundry departments in everyday activities.
• Evaluated physical condition of hotel and recommended repair.
• Participated in safety training programs on monthly basis.
• Ensured compliance to MSDS, OSHA and safety regulations.
PALACE of Hon’ble Chairman MOBH HOLDING GROUP, Dubai April 2015 – April 2016
Household Manager for a VVIP family
• Developed and implemented household organization and ensured daily activities, appointments and
schedules for family ran smoothly.
• Provide ongoing and effective household management and support for a busy family with 06
children.
• Complete responsibility for a 50,000 sq.ft. PALACE.
• Manage of 70 domestic staff members, multiple vendors, grounds keepers, and other additional
service providers.
• Received, review process, file and submit a variety of documents and reports (e.g. personal
information, visitation/contact sheets, goals, progress notes, daily data collection sheets, etc).
• Trained and supervised all new hires and existing staff in correct cleaning procedures and
compliance with corporate regulations.
• Supervises daily shift operations ensures compliance with all housekeeping policies, standards,
procedures.
Islamabad Hotel 4* (Ex Holiday Inn), Islamabad Pakistan Feb 2013 – Feb 2015
Executive Housekeeper

• Responsible for overseeing the daily operation of the Housekeeping department.
• Managed a 231-room hotel of all cleanliness of rooms and public areas, and meeting space – a staff
of up to 60 employees.
• Directed all laundry, housekeeping and banquet housemen staff.
• Maintained highest scores of cleanliness during my tenure through all quality assurance inspections
• Manage and support all financial aspects of the department.
• Demonstrated ability to work under pressure.
The LOWERY Hotel 5* (The Rocco Forte Group) Manchester, UK Jan 2010 – Sep 2013
Assistant Executive Housekeeper
• Developed, implemented, and managed all aspects of opening and ongoing operations of the new
165-room hotel’s housekeeping department.
• Managed daily operations, maintained P&L responsibility for the department, and monitored
standards compliance in areas of authority.
• Prepared budgets and handled purchasing for Housekeeping, Laundry.
• Successfully reduced turnover in the department to fewer than 10% annually.
• Instituted a Self-Inspection program with Room Cleaners that became the adapted practice for the
company.
• Created a staff development program with the assistance of the Assistant General Manager.
• Conduct inspections on a pre-event basis to ensure proper cleanliness.
The LOWERY Hotel 5* (The Rocco Forte Group) Manchester, UK Jul 2007 – Dec 2009
Housekeeping Manager
• Ensure and maintain cleanliness, service and product quality standards of guestrooms, public
spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local
and company health, sanitation and safety standards.
• Lead, direct and administer all housekeeping operations to include, but not limited to, of systems
use and management, budgeting and forecasting, inventory control, payroll, department
management, policy and procedure implementation.
• Continuously evaluated the performance of employees, developing each for advancement
opportunities.
• Solved, rectified and mediated guest’s issues when necessary.
• Performed miscellaneous duties and assisted the Hotel Manager as directed.
Islamabad Hotel 4* (Ex Holiday Inn), Islamabad Pakistan Aug 2005 – Mar 2007
Senior Supervisor Housekeeping
• Supervises/Manages the Housekeeping team to include efficient staffing, team member
development and training, performance management and policy enforcement.
• Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly
and quietly, avoiding public areas of the property.
• Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
• Report work related accidents, or other injuries immediately upon occurrence to manager.
• Develop and maintain positive and productive working relationships with other employees and
departments.
Skills:-
Huge working experience in Luxury Hotels.
Staff Training, Bilingual – English Hindi Urdu Punjabi, Problem Resolution, Hospitality, File
Management, Event Planning, Team Management, Leadership Training, Quality Management,
Bookkeeping, Inventory Management, Budgeting, Customer Service
Languages;-
English, Urdu, Hindi, Punjabi, Arabic
fluent, fluent, fluent, fluent, beginner
References: –
Available upon request.